Returns and Refunds Policy

Effective Date: 11 October 2026

At Swanand Agro, customer satisfaction and product quality are important to us. We take care to manufacture, package, and deliver our wood-pressed oils and other agricultural products responsibly.

This policy explains how customers can request a return, replacement, or refund if they receive a damaged, leaking, defective, incorrect, or otherwise eligible product.

1. Return Eligibility

Customers may contact us for assistance if they receive:

• A damaged product or package.
• An oil bottle or container that is leaking during delivery.
• An incorrect product or quantity.
• A product that is defective or does not match the confirmed order.
• A product with another legitimate issue covered by applicable consumer protection laws.

For food safety and hygiene reasons, returns of opened or used edible oil products may be restricted where legally permitted. However, this restriction does not affect any rights or remedies available under applicable law.

2. Reporting a Problem

If you receive a damaged, leaking, incorrect, or defective product, please contact us within 48 hours of delivery, where possible.

To help us review your request, please provide:

• Your order number.
• Your name and contact number.
• A description of the problem.
• Clear photographs or a video showing the product, packaging, and any damage, if available.

Please retain the original packaging until your complaint has been reviewed.

We will assess your request and communicate the next steps. The 48-hour reporting period is intended to help us investigate delivery issues and does not remove any statutory consumer rights.

3. Non-Returnable Products

For hygiene, safety, and product integrity reasons, the following products may not be eligible for a change-of-mind return, subject to applicable law:

• Opened or used edible oil products.
• Products with damaged or removed seals due to customer handling.
• Products damaged after delivery because of improper storage or handling by the customer.
• Products returned without the required order details, where those details are reasonably necessary to verify the purchase.

These exclusions do not apply where a return, replacement, refund, or other remedy is required by law, including for defective, incorrect, or misrepresented products.

4. Refund Eligibility

A refund may be provided, as applicable, when:

• An order is cancelled before dispatch and qualifies for cancellation.
• We are unable to fulfil a confirmed order.
• A product is received damaged, defective, leaking, or incorrect and a refund is the appropriate resolution.
• A refund is otherwise required under our policies or applicable law.

Where appropriate, we may offer a replacement or another mutually agreed resolution, subject to applicable consumer rights.

5. Refund Processing Time

Once a refund is approved:

• Refunds for online payments will generally be initiated within 5–7 business days.
• The time taken for the amount to appear in your account may depend on your bank, card issuer, or payment provider.
• For Cash on Delivery orders, we may request valid bank account or other payment details to process the refund securely.

We will communicate any additional steps required to complete your refund.

6. Return Shipping Charges

If a return or replacement is necessary because we sent an incorrect product or the product arrived damaged or defective, Swanand Agro will communicate the appropriate return or collection arrangements.

For other eligible returns, any applicable return shipping charges will be communicated before the return is arranged, subject to applicable law.

Customers should not send products back without contacting us first and receiving return instructions.

7. Order Cancellation

Customers may contact us to request cancellation before the order is dispatched.

Once an order has been dispatched, cancellation may not be possible. In such cases, please contact us to discuss the available options under our policies and applicable law.

If an order cannot be fulfilled by Swanand Agro, any applicable refund will be arranged.

8. Exchanges and Replacements

If you receive a damaged, leaking, defective, or incorrect product, please contact us with your order details and supporting photographs, if available.

After reviewing your request, we will inform you whether a replacement, refund, or another appropriate resolution is available.

Replacements are subject to product availability and applicable law.

9. Refund Method

Where possible, refunds will be issued through the original payment method.

For Cash on Delivery orders or cases where the original payment method cannot be used, we will communicate an appropriate alternative refund method.

We will never ask customers to share their UPI PIN, OTP, card PIN, or banking password to receive a refund.

10. Contact Us

For return, refund, cancellation, or replacement requests, please contact:

Business Name: Swanand Agro

Address: Ashta Kasar, Taluka Lohara, District Dharashiv, Maharashtra – 413604, India

WhatsApp: +91 95112 81192

Please include your order number when contacting us so that we can assist you efficiently.

Our Commitment

At Swanand Agro, we value the trust our customers place in our products. We aim to resolve genuine product and delivery issues fairly, transparently, and in accordance with applicable Indian laws.

Swanand Agro – From Our Farms and Farmers to Your Family.

If an order arrives damaged or the contents do not match what was packed, contact Swanand Agro at +91 9511281192 before discarding the parcel. Share the order number and photographs of the pack.

Refunds and replacements are recorded by the shop in the order admin. Online refunds are marked only after the payment provider confirms them.

Please review this page with the business before relying on it as a legal policy. It can be edited from the admin panel without changing the website code.