Delivery Policy

Dear Customer,

Thank you for choosing Swanand Agro.

At Swanand Agro, we are committed to delivering our wood-pressed oils and other agricultural products to our customers safely and efficiently. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

1. Order Processing

• Orders are processed after confirmation and successful payment, where applicable.
• Orders are generally processed within 3–10 business days.
• Orders placed on Sundays, public holidays, or during periods of high demand may require additional processing time.
• Customers will be informed if there is any significant delay in processing their order.

2. Shipping and Delivery Time

• Within Maharashtra: Estimated delivery within 3–7 business days after dispatch.
• Other locations in India: Estimated delivery within 5–10 business days after dispatch.
• Delivery timelines are estimates and may vary depending on the customer's location, courier availability, weather conditions, and other unforeseen circumstances.

Remote locations may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated to the customer before order confirmation.

Any free-shipping offers will be subject to the terms and conditions specified in the relevant offer.

4. Delivery Areas

We aim to deliver our products to serviceable locations across India, subject to courier availability and applicable shipping restrictions.

If delivery is unavailable to your location, our team will inform you and discuss the available options.

For bulk or export orders, please contact us directly for special arrangements.

5. Order Tracking

Where tracking facilities are available, customers may receive a tracking number or shipment update through WhatsApp, SMS, email, or another available communication channel.

Customers can contact our support team for assistance with delivery updates.

6. Packaging and Product Safety

We take care to pack our wood-pressed oils securely to help prevent leakage, breakage, or damage during transportation.

Customers are requested to inspect their package upon delivery. If the package appears damaged, leaking, or tampered with, please take photographs and contact us as soon as possible.

7. Incorrect Address or Failed Delivery

Customers are responsible for providing a complete and accurate shipping address and contact number when placing an order.

If delivery fails because of an incorrect address, an unavailable recipient, or repeated unsuccessful delivery attempts, additional shipping charges may apply for re-delivery, where applicable and communicated in advance.

8. Delayed or Lost Shipments

Although we make reasonable efforts to ensure timely delivery, delays may occur due to courier operations, adverse weather, public holidays, transportation disruptions, or other circumstances beyond our control.

If your order is delayed or appears to be lost, please contact us so that we can coordinate with the delivery partner and assist you.

9. Damaged, Leaking, or Incorrect Products

If you receive a damaged, leaking, or incorrect product, please notify us within 48 hours of delivery, preferably with photographs of the product and packaging.

We will review the issue and inform you of the applicable replacement, refund, or other resolution in accordance with our Return and Refund Policy and applicable law.

10. Payment Policy

We currently do not offer Cash on Delivery (COD).

As we deal with grocery products and receive orders from various locations across India, we accept prepaid orders only.

We assure reliable service and full support throughout your order process.

11. Contact Us

For shipping, delivery, or order-related enquiries, please contact:

Swanand Agro – Woodpressed Oil

Address: Ashta Kasar, Taluka Lohara, District Dharashiv, Maharashtra – 413604

WhatsApp: +91 95112 81192

We appreciate your trust in Swanand Agro and thank you for choosing our products.

Swanand Agro – Grown with Care, Crafted with Tradition, Delivered with Trust.

Thank you,

Swanand Agro